Is Your Customer Service Keeping Up with Customer Expectations?
In today’s competitive landscape, exceptional customer service is essential. Many organizations struggle to implement and optimize Salesforce Service Cloud effectively. RCX Integrators bridges the gap. We provide expert guidance and tailored solutions to help you deliver the personalized, omnichannel support your customers demand.
Unlocking the full potential of Salesforce Service Cloud can be complex. Knowing which features to implement and how to configure them effectively requires expertise. We offer tailored engagements to simplify the process and ensure your Service Cloud solution delivers the results you need, regardless of your current stage of implementation.
Whether you are considering an initial implementation, seeking a customer service solution strategy and roadmap, or looking to expand your existing Sales Cloud capabilities, our flexible, tailored engagements can meet your business needs and objectives.
Your Certified Salesforce Partner
As a certified Salesforce partner, Centric Consulting’s experience and expertise can help you envision, implement, and manage Sales Cloud.
A sample of areas where we assist you to implement and expand Service Cloud include:
Agent Workspaces
Increase efficiency, reduce training time, and ensure agents are spending their time on the highest value-add activities by giving them a 360-degree customer view.
Case Management
Standardize business processes with a robust, out-of-the-box tool that provides complex routing, escalation, and reporting metrics.
Self-Service
Give your customers the information they need through collaboration forums, portals, knowledge transfer and FAQs.
Contact Channels
Leverage the power of omnichannel routing while supporting inbound and outbound contact channels, including native telephony, chat, SMS, and social media messaging.
We're Here To Help!
Office
Dallas, Texas
Hours
M-F: 9 am – 5 pm
S-S: Closed
Call Us
(512) 909-8075
